Forgot Your Bitnovo Login Details? Don't Create a New Account!

It's a scenario that repeats more often than you might imagine: you register with Bitnovo, carry out your operations, and over time, you forget your password, change your phone number or email address, and suddenly, you can't access your account. The first natural reaction is often: "I'll just create a new account!" But, stop! At Bitnovo, that's not the solution, and here's why.

Your Identity Is Unique at Bitnovo

At Bitnovo, just like on many financial platforms, we adhere to strict security and compliance regulations, such as KYC (Know Your Customer). This means that, during your registration, we perform a unique and personal identity verification. Think of it like your ID card or passport: you only have one, and that document officially identifies you.

When you verify yourself at Bitnovo, we associate your identity with your email address and phone number. Our system is designed to allow only one valid identity verification per person. This is a fundamental security measure that helps us protect you, your funds, and the entire Bitnovo community against fraud and misuse.

The Problem with Multiple Registrations

If you try to create a new account with a different email or phone, but using the same identity details (your ID/passport and your selfie), our system will automatically detect it. By recognizing that this identity has already been verified previously, the verification process for the "new" account will be automatically rejected. This, besides being a barrier, generates frustration and confusion, leading you to contact our support system with a problem that could have been avoided.

The Correct Solution: Contact Support!

If you have forgotten your login details, suspect your account has been compromised, or simply need to update your associated email or phone number, the solution is never to attempt a new identity verification. The correct and quickest way is to contact our Support team directly.

They are prepared to help you:

• Recover your password.
• Update the email address or phone number associated with your original account.
• Secure your account if you suspect any unauthorized access.

To safely assist you, the support team may ask for certain information to verify your identity and ensure that you are the one requesting the changes. This process is designed to protect your funds and personal information.

Why Is It Better to Contact Support?

• It's the secure process: It ensures that only you access your account.
• It's faster: You avoid the automatic rejection of a new verification and the consequent delay.
• You avoid duplication: You keep all your operations and history in a single account, which simplifies long-term management.

At Bitnovo, we want your experience to be as smooth as possible. Remember: if you have trouble accessing your account, do not create a new one. Contact us, and our team will guide you to regain access safely and effectively.