Attention When Buying Bitnovo Vouchers! Secure Your Redemption: Key Tips Before Purchasing.

Bitnovo vouchers are an incredibly convenient and simple way to convert your Euros into cryptocurrencies, whether you buy them online or in physical stores. They work like a gift card: you acquire a code with a Euro value and then redeem it for the cryptocurrency you prefer on our platform. Sounds perfect, right?

However, sometimes, some users find themselves in a frustrating situation: they buy a voucher, and when trying to redeem it, they discover they can't. What happened? And, more importantly, how can you prevent it from happening to you?

The CRITICAL Step Before Buying: Ensure Your Registration with Bitnovo!

Here's the key to everything: to redeem a Bitnovo voucher, it is absolutely essential that you can register and successfully complete the identity verification process (KYC - Know Your Customer) on our platform.

Why is this so important? It's not an option; it's a legal requirement and a fundamental security measure we apply to protect all our users against fraud and to comply with current regulations in the cryptocurrency sector.

Therefore, we strongly recommend that, if you are not yet a registered Bitnovo user, or if you have any doubts about your ability to register, you FIRST try to register on our website or app and complete the entire identity verification process BEFORE acquiring a voucher!

Common Situations That Prevent Registration (and How to Identify Them):

There are several reasons why a user might not be able to complete their registration and, consequently, redeem a voucher:

• Geographical Restrictions: Bitnovo operates under specific licenses in certain jurisdictions. By law, we cannot provide service in all countries. If your country of residence is not among the countries supported by Bitnovo, our system will not allow you to finalize registration.
• Identity Already Registered: Sometimes, a user forgets they already have an account with us (perhaps with a different email address or phone number) or has lost their login details. If you try to register again using an identity (your ID/passport) that is already verified in our system, it will detect this and prevent you from creating a new account. In these cases, the solution is to contact our support team to recover access to your existing account, not to attempt a new registration.
• Identity Verification (KYC) Issues: If the documentation you provide during the KYC process is unclear, does not match the entered data, or there are inconsistencies detected (for example, in the selfie or document quality), your identity verification might be temporarily rejected until the issues are resolved.

Already Have a Voucher and Can't Redeem It? Here's What You Can Do:

If you find yourself in this situation, we understand your frustration. Here are the recommended steps:

1. Contact Bitnovo Support: If you already have a voucher and are having trouble redeeming it, contact our support team. Explain your situation in detail, provide the voucher code, and the exact reason why you cannot register or complete the process. Our team will be able to guide you or confirm if there is any restriction for your case.

2. Contact the Point of Sale Where You Purchased It: It is important for you to know that Bitnovo cannot issue direct refunds for purchased vouchers. The voucher is a product sold by a third party (the online or physical store). The only entity that could potentially cancel the voucher or process a refund is the store or platform where you bought it. We strongly recommend checking their return or cancellation policies for prepaid products.

Remember: once purchased, the voucher is like a gift card. Bitnovo is only the final redeemer of the value for cryptocurrencies, not the initial seller of the voucher in most cases.

A Small Step to Avoid Big Frustrations

Verifying your ability to register with Bitnovo before buying a voucher is a small step that will save you great frustration. We are committed to making your cryptocurrency experience always smooth and secure.