Sent Your Cryptocurrencies to Bitnovo on the Wrong Network? Here's How to Avoid It!

At Bitnovo, we want your experience buying and selling cryptocurrencies to always be simple and seamless. However, sometimes we encounter a situation that, although seemingly a small detail, can complicate the process: sending your cryptocurrencies on the wrong network when you want to sell them. Don't worry, it's a more common mistake than you might think! But understanding why it happens and how to avoid it will save you time and a few headaches.

What Does Sending on the "Wrong Network" Mean?

Imagine you want to send a package to a friend who lives on the same street. You have the correct address, but instead of using the local courier service, you send it via an international delivery company that doesn't have access to that area! The package is there, but it can't reach its destination.

Something similar happens with cryptocurrencies. Many cryptocurrencies, especially stablecoins like USDT or USDC, can exist on different blockchain networks. For example, you can have USDT on the Ethereum network (ERC-20), on the Tron network (TRC-20), or on the BNB Smart Chain (BEP-20). Although the currency is the same, the "highway" it travels on is different.

When you want to sell your cryptocurrencies to Bitnovo, we will provide you with our wallet address and, crucially, the specific network you must use to send them. If, for example, you send us USDT via the TRC-20 network when our receiving address is for ERC-20, your funds will not automatically reach their destination. For us, operating with automated processes, this implies a manual intervention by our technical team to try to recover those funds, which introduces delays and complications.

How to Avoid Network Selection Errors

The good news is that avoiding this problem is very simple. You just need to pay attention to a couple of key details before confirming your transfer:

1. Always Verify the Destination Network! When you initiate a selling operation on Bitnovo, we will clearly show you the wallet address to which you must send your cryptocurrencies and the specific network you should use. Before copying the address and pasting it into your wallet, make sure that the network you are about to select for the transfer in your wallet matches exactly what we indicate. For example, if Bitnovo asks for USDT (ERC-20), make sure you select "Ethereum" or "ERC-20" in your wallet before sending!

2. Check Bitnovo's Supported Networks It is essential that you know Bitnovo supports specific networks for each cryptocurrency. Before making any transfer, you can check our platform for compatible networks. This small check can save you a big headache.

3. For Large Amounts, Do a Test Run! If you are going to sell a significant amount of cryptocurrencies, a very useful trick is to first send a small test amount. Make a minimum transfer (e.g., 1 or 2 USDT), ensuring you select the correct network. Once you confirm that this small amount arrives at Bitnovo without issues, you can send the rest with complete peace of mind.

What Should I Do If I Already Made the Mistake?

If you have already sent your cryptocurrencies on the wrong network, don't worry. Although it requires a manual process and can take time, at Bitnovo, we will do our best to help you.

The most important thing is to contact our technical support team as soon as possible. When you do, be prepared to provide all relevant transaction information:

• The transaction hash (TXID).
• The sending address from your wallet.
• The exact amount of cryptocurrencies sent.
• The network you used to send them.
• The network Bitnovo had requested.

Providing this data will greatly expedite the recovery process.

At Bitnovo, our goal is to simplify access to cryptocurrencies. Paying attention to the sending network is a crucial step to ensure that your operations are always fast and without incidents. Prevention is your best ally!