How can I contact you?

If you have questions or problems, our support team is ready to help you. We want your cryptocurrency experience to always be easy.

Here are the simplest ways to contact us:

• Email: The most direct way is to send us an email. Describe your query or problem in as much detail as possible. Include your username, transaction ID (if applicable), and screenshots if necessary.

  • You can write to us at: soporte@bitnovo.com
  • You can also use the contact form on our website.

• Online Help Center (FAQ): Visit our Frequently Asked Questions (FAQ) section. You'll find answers to the most common questions about buying, selling, and using cryptocurrencies with Bitnovo. It's ideal for quickly resolving issues. You can access it directly from our website.

Tips for Quick Support:

• Be detailed: The more information you give us, the faster we can help you.
• Check your spam folder: If you're waiting for an email response, make sure our messages aren't in your junk mail.

We are committed to providing you with the best possible experience. Don't hesitate to contact us!