What happens if I lose my seed phrase?

At Bitnovo, your wallet is self-custodial. This means you have full control and responsibility for your cryptocurrencies. The seed phrase is the master key to access your funds.

If you lose your seed phrase, you will not be able to recover your funds.

Unfortunately, if you lose access to your wallet (for example, you change phones, it gets damaged, or you forget your PIN) and, at the same time, you have misplaced your seed phrase, there is no way to recover your cryptocurrencies.

• Bitnovo has no access: As providers of a self-custodial wallet, we never have access to your seed phrase or your private keys. We cannot recover them for you, nor can we restore your access to your funds.
• Irrecoverable: Once the seed phrase is lost and you have no other method of accessing your wallet, the funds associated with that address become irrecoverable.

The importance of securely storing your seed phrase

For these reasons, it is crucial that you store your seed phrase in an extremely secure and confidential manner. We recommend:

• Writing it on paper: Make several copies and store them in safe, separate physical locations.
• Never sharing it: Do not share it with anyone, under any circumstances.
• Avoiding digital media: Do not store it on your phone, computer, email, or in the cloud, as these are vulnerable to cyberattacks.

Your seed phrase is your responsibility. Protecting it is protecting your cryptocurrencies.