What happens if I lose my seed phrase?

If you lose your seed phrase in Bitnovo, you will not be able to recover your funds, as you are the only one in control and responsible for your self-custody wallet. Bitnovo does not have access to your seed phrase or private keys, so they cannot help you restore access. That’s why it’s crucial to store your seed phrase securely, never share it, and avoid keeping it in vulnerable digital places.