Can a voucher be cancelled?

No, a Bitnovo Gift Card or voucher cannot be cancelled or refunded once issued.

According to our terms and conditions, they are:

• Non-transferable: Cannot change ownership.
• Non-cancellable: Once purchased, there's no turning back.
• Non-refundable: The money paid for the voucher cannot be returned.

Please make sure of your purchase before acquiring it, as cancellations or refunds are not accepted.