What information is required to redeem a gift card or voucher?

Redeeming a Bitnovo Gift Card or Voucher is very simple, but for your security and to comply with the law, we need a couple of things before you can get your cryptocurrencies:

1. Be Registered with Bitnovo: First, you must have an account created on our platform. If you don't have one yet, signing up is quick and easy!
2. Have your identity verified (KYC): It's very important that you have successfully completed our identity verification (KYC) process. This involves providing your identification document and, sometimes, a selfie.

Why do we ask for this?

These steps are crucial for two reasons:

• Your security: We ensure that only you can redeem your vouchers and that your money is protected.
• Compliance: Bitnovo, as a cryptocurrency service provider, must comply with anti-money laundering (AML) and know-your-customer (KYC) laws.

Once your account is registered and verified, you'll be able to redeem your Bitnovo Gift Cards or vouchers without issues and enjoy your cryptocurrencies.