It is not possible to delete all your data. Current regulations as obligated entities require us to store data for a minimum period of 10 years in all cases. However, you can choose to request the deletion of your data as provided for by the European Data Protection Regulation (GDPR). To do so, please visit bitnovo.com/ramp and click on the menu icon in the upper right corner.
Then, select "Settings" from the menu list:
On the next screen, select the option "Delete Account."
On the final screen, we will ask you to confirm the deletion of your personal data.
Please note that we may retain your personal information as stipulated in our privacy policy and in accordance with the legislation that governs us as a Cryptocurrency Service Provider.
If you are using our mobile app bitnovo.com/wallet, available for Android and iOS, you can perform this process by logging in, clicking on the "Settings" menu (represented by a wrench icon), selecting "Edit," and then choosing "Delete Account."