I sent cryptocurrency and it turned out to be a scam

We are very sorry that you are going through this. We know how frustrating and painful it is to be a victim of a scam.

Cryptocurrency transactions are irreversible. Once the funds are sent and the operation is confirmed on the blockchain, it is not possible to refund or recover your cryptocurrencies. Bitnovo does not control blockchain networks or have access to the private keys of destination wallets. As soon as the transaction leaves our platform, the funds are out of our reach.

What can you do?

Although we cannot recover your funds, we recommend following these steps:

1. Report to the authorities: Contact the police or security forces in your country as soon as possible. Provide all the details you have about the scam: how it happened, the scammer's wallet address, screenshots of conversations, emails, etc. The more information you provide, the better.

2. Contact our customer support team: Although we cannot recover your funds, we encourage you to inform us. By providing us with the scammer's wallet address, we can add it to a blacklist. This helps protect other Bitnovo users from falling into the same trap.

Your cooperation with the authorities and the information you provide us are key to fighting fraud in the crypto world.