I haven't heard of Bitnovo and there's a charge on my card

If you see a charge from Bitnovo that you don’t recognize, contact your bank immediately to cancel the card and dispute the charge. Also, inform Bitnovo by providing the first six and last four digits of your card, your full name, the approximate date and time of the transaction, and any other relevant details so they can investigate. Acting quickly is essential to protect your finances.

It is important that you keep in mind that cryptocurrency transactions are irreversible. If the purchase has already been processed and the cryptocurrencies have been sent, unfortunately, Bitnovo cannot cancel the operation or issue a refund. Once the funds leave our platform and are confirmed on the blockchain, we no longer have control over them.