How can I verify my identity?

Verifying your identity on Bitnovo is a crucial and mandatory step for your account security, regulatory compliance, and access to all features. The process is simple and done through the mobile application.

What will you need for verification?

Have one of these valid, unexpired, and original identity documents ready and in good condition:

• National Identity Document (DNI/NIE for Spain)
• Passport

Steps to verify your identity:

1. Log in to the Bitnovo App: Open the "Bitnovo - Crypto Wallet" application on your smartphone. The system will guide you through the process.
2. Access "Verify Identity": Look for this option in the app's settings section.
3. Select your Country and Document Type: Choose the issuing country and the type of document you will use.
4. Upload Images of your Document: Make sure they are clear and legible.
5. Perform the Liveness Test (Selfie or Short Video):.
6. Review and Submit: Before finishing, check that the images and information are correct and legible.

How long does verification take?

Our team will review your documents. This process is usually very quick, often just a few minutes. During peak demand or if there are inconsistencies, it could take a few hours.

What if my verification is rejected?

If your application is rejected, the system will indicate the specific reason (e.g., "blurry document"). Review our article "Common reasons for verification document rejection" to resolve the issue and try again.