How can I verify my residential address?

Verifying your residential address is an additional step in your identity verification (KYC) process. Bitnovo may request it to:

• Increase your transaction limits (buying, selling, and transferring).
• Comply with specific regulations for anti-money laundering (AML) and combating the financing of terrorism (CTF).

This process is straightforward and ensures a safer environment for everyone.

What documents are valid as proof of residence?

To verify your address, you'll need a clear image of a document that meets these requirements:

• In your full name: It must exactly match the name on your Bitnovo account and your identity document.
• Shows your complete address: It must be the same address you registered with Bitnovo.
• Recent: The issue date cannot be older than 3 months.
• Issued by an official entity: Handwritten documents or screenshots from a provider's website without your name and address visible are not accepted.

Examples of accepted documents:

• Utility bill: Electricity, water, gas, internet, or landline phone (mobile phone bills are generally not accepted).
• Bank statement: From an account or credit card.
• Certificate of Residency (Empadronamiento): Issued by your local town hall.
• Letter from a governmental authority: For example, from the tax office (Hacienda) or social security.

Steps to verify your residential address:

1. Log in to your Bitnovo application.
2. Go to the "Increase limit" section.
3. Select the "Intermediate Verification" option.
4. Upload your Document: The system will guide you to take a photo or upload a scan of your proof.
5. Review and Submit: Confirm that the image is clear and meets the requirements before submitting.