Getting Started
- What cryptocurrencies does Bitnovo support?
- What is Bitnovo?
- Which countries are supported?
- How can I open an account at Bitnovo?
- What age must I be to operate on Bitnovo?
- What are your customer service hours?
Checks and Limits
- Common reasons for rejection of verification documents.
- Why do I need to verify my account?
- How can I verify my identity?
- How long does the verification process take?
- My identification document has expired, and I'm waiting for a new one. What are my options?
- What do the levels represent, and how can I increase my limit?
Buy cryptocurrencies
- How Can I Buy Cryptocurrencies on Bitnovo?
- What Are the Accepted Payment Methods?
- How Long Will It Take to Receive My Cryptocurrencies?
- How Much Does It Cost to Buy Cryptocurrencies on Bitnovo?
- What is the Minimum Purchase Amount?
- Can I Pay via Bank Transfer?
Sell cryptocurrencies
- How Can I Sell Cryptocurrencies with Bitnovo?
- What are the accepted withdrawal methods?
- How long does it take to receive payment after selling cryptocurrencies?
- How much does it cost to sell cryptocurrencies with Bitnovo?
- What is the minimum selling amount?
- How can I check the status of my cryptocurrency sale?
Exchange cryptocurrencies
- What is an exchange or swap?
- How can I swap cryptocurrencies with Bitnovo?
- How long does a swap take?
- How much does it cost to exchange cryptocurrencies with Bitnovo?
- Which cryptocurrency pairs are supported for Bitnovo exchanges?
- Can I exchange cryptocurrencies between different networks?
Gift Cards or Coupons
- What are gift cards or vouchers?
- How can I redeem a gift card or voucher on Bitnovo?
- Where can I purchase gift cards or vouchers?
- What information is required to redeem a gift card or voucher?
- What are the fees for Bitnovo gift cards or vouchers?
- Is it possible to cancel a gift card or voucher?
Bitnovo Wallet
- What is Bitnovo's Wallet?
- How to Download Bitnovo's Wallet?
- What are the differences between the Lite and Pro versions?
- Does Bitnovo have access to my private key?
- What is the Seed Phrase?
- How do I export my seed phrase in the Bitnovo Wallet?
Security and Fraud
- How can you protect your cryptocurrencies from scams?
- Is my information secure on Bitnovo?
- Are my funds secure with Bitnovo?
- How long will Bitnovo retain my data?
- How can I delete all my data?
- Is it safe to send cryptocurrency to someone else?
General
- How should I take the KYC verification photos?
- My identity card is expired, what can I do?
- Can I open a company account with Bitnovo?
- What are the tiers in identity verification and what are they for?
- I can't access my account, what can I do?
- Why was my KYC verification denied?
App / Wallet
- What payment methods does the Bitnovo App support?
- I want to withdraw my Euros, how long does it take to arrive?
- Do I need to register to use the wallet?
- Is it possible to change the PIN or password?
- The wallet address changes from time to time, are cryptocurrencies lost?
- Where to download the Bitnovo app?
Vouchers
- Buy Bitnovo vouchers from a trusted online retailer
- Can I group several vouchers?
- Voucher questions
- Do vouchers have an expiration date?
- Can a voucher be cancelled?
- Where to buy vouchers redeemable for cryptocurrencies?
Cryptocurrencies
- ¿What is bitcoin and how does it work?
- What is 0x (ZRX) and how does it work?
- What is Dash and how does it work?
- What is Bitcoin Cash and how does it work?
- What is Cardano y how does it work?
- What is Ethereum and how does it work?
Professional Services
- Beneficial Ownership or Beneficial Ownership Requirements (UBO's)
- What is Bitnovo OTC and what are its requirements?
- Does the POS (TPV) also accept payments in Fiat money?
- What services does Bitnovo have for professionals?
- How do I install an ATM in my business?
- I want to accept payments in Cryptocurrencies, what options do I have?